Sandra Marie Moses, PMP

• Supporting senior care outcomes within Medicare and retiree health plans.

• Product owner for the Provider Demographic Portal for Enterprise Digital Product.
• Worked with provider operations stakeholders, subject matter experts and senior leadership to define the business functionality needed to support provider demographics.
• Wrote features and stories with business partners, Optum Tech, user experience and portal leadership, documenting acceptance criteria for business, technical and user-experience requirements.

• Product manager and product owner for the Broker and Employer Portal in the UnitedHealth Group United Strategic Platform transformation.
• Worked with health plan stakeholders, subject matter experts and senior leadership to define the business functionality needed to migrate products onto the new platform, and supported roadmap prioritization.
• Wrote capabilities, features and stories in Rally with acceptance criteria, working with business partners, Optum Tech and portal leadership.

• Scrum Master for the DataRAP Attestation team (3 product owners and business analysts, 5 developers), coaching and facilitating stand-ups, grooming, planning and retrospectives as part of WellMed's agile transformation.
• Supported the move of the clinical education learning management system to Cornerstone OnDemand, integrated with PeopleSoft HR.
• Managed enterprise solutions with hybrid agile and waterfall practices across healthcare systems, infrastructure, SaaS and data integration for onboarding members, claims and medical providers.

Business Product Manager (Contract, Peyton Resource Group)

• Product manager for the marketing transformation to cloud tools, supporting features for five Scrum teams on the Agile Release Train.
• Met weekly with business customers to prioritize features by Weighted Shortest Job First (WSJF), and defined acceptance criteria and feature readiness with product owners.

Project Manager II, Project Management Office

• Managed strategic projects for BioBridge Global and its subsidiaries: operational software for GenCure tissue, cord blood and cellular therapy; the South Texas Blood & Tissue Center El Dorado Donor system upgrade; and new cellular therapy assays for QualTex Laboratories.
• Implemented a Salesforce customer requirements library integrated with quoting and contracts (Drawloop, DocuSign) for QualTex Laboratories.
• Coached project managers, developed project management training, and standardized project schedules and work breakdown structures for GenCure new product development.

Senior Project Manager & Senior Business Analyst (Contract), Global Talent Development

• Helped HR senior leadership analyze learning, performance, external learning and billing system needs: interviewed more than 100 employees and training partners, documented use-case requirements, and recommended next steps.
• Cornerstone OnDemand system administrator for learning and performance, building custom reports and dashboards.

Senior Business Analyst (Contract)

• Wrote behavior-driven, specification-by-example user stories for a global relocation services web calculator, leading Scrum development and QA team meetings.

Business Analyst, Project Manager & Software Implementation Training Consultant

• Project manager, business analyst and client account manager for enterprise trucking software implementations: business process and requirements analysis, use cases, contract review, and budget and risk monitoring.

• Led the Cornerstone OnDemand performance, learning and succession management implementation for 4,000 potential users across five campuses: nine months of discovery and configuration, contract negotiation, budget oversight, testing, training and system administration.
• Oversaw day-to-day operations of Organizational Development, delivered a RACI workload analysis, and analyzed college-wide recruitment from position approval through new-employee orientation.

• Activity Director for a $2 million U.S. Department of Education Title III grant, leading a college-wide steering committee and eight subcommittees (about 90 members) to deliver online orientation, online tutoring, the Virtual Front Door (300,000+ page views a month), eAdvising, online faculty training, course quality review and developmental math and English courses.
• Delivered the enterprise Blackboard upgrade, running daily Scrum stand-ups with system administrators, QA testers and training developers, and preparing about 800 faculty and 11,000+ students.

The University of Akron (Office Administration & Program Assistant) · Case Western Reserve University (Department Assistant II) · Callos (Systems Administrator & Helpdesk Support) · J.M. Smucker Company (Technical Training Intern, PeopleSoft ERP) · A.R. Moses Trucking (Account Manager)

• Teaches product management and agile methodology, with a focus on AI.

• Provides curriculum expertise for the online Business Project Management Certificate Program, based on PMI adaptive and predictive methods, and teaches Essentials of Project Management and Change Control / Cost Estimation (PMBOK 6th and 7th editions).

• Taught Introduction to Microcomputers and Business Communications face to face, blended and online.